Terms & Conditions


To make your order, Customer must facilitate his personal or business data asked during the purchase, which will be linked to his account to speed up future orders. Once all product are in the basket, Customer must choose shipping address and make the payment, which will create a selling contract with Preloved by Shay and Jo.

When a order is made by the Customer, implies full acceptance for the prices, description and selling conditions for the product or products, except typographical mistake as well as this Terms and Conditions of Sale here described or the conditions described during checkout process.

Al orders are linked to products availability. In case there’s some problem with availability, Smile Vintage will inform to the Customer in no more than 10 days since the order is made. In case there’s any availability or stock problem, Smile Vintage will refund full payment to the Customer, except the Customer choose to reuse payment for another order.


All items sold in http://prelovedbyshayandjo.com are used clothes with unique characteristics, therefore Preloved By Shay and Jo has already discounted prices according to quality and status for every product. Therefore, there’s no possibility of returning defective items, especially because this defective status will be indicated in product page and/or product photos, as well as in vintage clothing “defective” status is a subject vision (different between buyer and seller) because all items are used previously. used.

In Preloved by Shay and Jo we always try to sell best status items, and this is shown in our product photos you can see in this web. Product photos will be the real items you’ll receive, except specific text product indicate otherwise.


At the end of your order, you can make your payment with credit/debit card through our payment gateway, with all data encrypted by SSL. Also you can pay with Apple Pay and Paypal. We do NOT save any payment data of yours, because all process is made through the payment gateway.


Orders will be made exclusively in work days (Monday to Friday, excluding holidays). Orders made after 10AM on Fridays will be prepared on next work day (usually, Mondays). We do NOT prepare or send orders to Post Office Boxes.

Shipping costs are assumed by the Customer and will be detailed in payment page and invoice.

Orders will be send in sealed postage bag, well prepared and with a note inside, detailing all preparation process and any relevant circunstant or incident.

Personal Data Processing

You can check our Privacy Policy here.

Force majeure clause

We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control (“Force Majeure”).

Force Majeure reasons will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

a) Strikes, lockouts or other protest measures.
b) Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or preparations for war.
c) Fire, explosion, storm, floods, earthquake, sinking, epidemic or any other natural disaster.
d) Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
e) Impossibility of using public or private telecommunications systems.
f) Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Obligations will be suspended during the period in which the Force Majeure event continues, and we’ll have an extension in the term to fulfill our obligations for a period of time equal to the duration of the Force Majeure event. We’ll use all reasonable means to find a solution that allows us to fulfill our obligations despite the Force Majeure event.

Changes of Terms and Conditions

We may, at any time, modify any relevant terms and conditions, policies or notices. The Customer, by making an order, becomes bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you make a purchase.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.